Frequently Asked Questions

Everything you need to know about your Brantano shopping experience.

How long does standard shipping take?

Standard delivery typically takes 3-5 working days. Once your order is dispatched, you will receive a tracking link via email to monitor your package's progress.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. You can initiate a return through our online portal or visit any Brantano retail location.

How do I find the right shoe size?

Each product page features a detailed size guide. We recommend measuring your foot from heel to toe and comparing it to our brand-specific charts for the perfect fit.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Klarna.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 30 minutes of placement by contacting our customer service team.

Are your products covered by a warranty?

Yes, all Brantano products come with a 6-month warranty against manufacturing defects. This does not cover general wear and tear or accidental damage.